Extend the life of your Surface.
Maximise your investment to keep your Surface working for you. Get three or four years extended coverage, accident protection, and expert support for your company’s Surface devices. See below for our Surface extended hardware service plans for Commercial customers.
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Warranty Registration Process
Ingram Micro will work with Microsoft to complete all Surface extended warranty registration on behalf of the end customer.
(Effective August 15, 2016)
Surface resellers will need to provide EndUser details with all Surface orders.
If the order is keyed through for a warranty SKU only, our reseller must list/provide Surface device serial number on the PO.
Once the device(s) is registered, our Surface reseller and end customer will receive a confirmation email (sample below) from Microsoft with warranty end date.
Surface Warranty Return / Repair Policy
Ingram Micro will arrange / provide a Surface replacement if the Surface device is DOA and within 30 days of invoice to the end customer (reseller to contact Ingram Micro within the timeframe).
If outside of its 30 day return, reseller or the end customer would need to contact Microsoft support directly on 0800 800 004, option 2, option 7 to log a case number (a refurbished unit is normally sent out as a replacement).
Once a case number has been raised at Microsoft and;
If the customer has purchased an extended hardware warranty:
They will be able to utilise the advanced exchange process. A replacement device will be dispatched from Microsoft (exchange timeline: 3 to 5 working days) with an e-label ticket to return the faulty device.
If the device is under the standard warranty only:
They will first receive an e-label ticket from Microsoft to return the faulty device. Once the device has been returned to Microsoft, a replacement device will be dispatched for the customer (exchange timeline: 5 to 10 working days).
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